Shipping & Returns

Important Note:  Out of Canada orders – please call us at 1-519-686-2723 to discuss shipping arrangements.

When you place your order, shipping will be calculated based on the items in your cart and how you choose to have your order shipped. Shipping rates for most items are based on the product weight.

Overdue Accounts
We reserve the right to charge 1.5% interest per month on all overdue invoices. Orders received from a customer whose account is overdue will not be processed until the account is settled in full. Customers who have an account more than 60 days overdue will be sent a Pro-forma Invoice which must be settled before goods are dispatched. Over due accounts passes to Debt Collecting Agency will incur all collection costs.

Customer claims for shortages or breakage must be made within 5 working days of receipt of goods.

All goods must be by prior arrangements and must be accompanied by relevant invoice number and a Returns number issued by CPC. Credit note cannot be issued if this information is not supplied. Return goods to be sent Parcel Post C.O.D will not be accepted. Returned goods must be in unused re-saleable condition.

Special Orders
All non-inventory items and special orders will be sold on a non-returnable basis, subject to freight charges.

All repairs are subject to shipping and handling charges in addition to the cost of repair.